Privacy Policy
Helpful (“Helpful,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or interact with our platform (collectively, the “Services”).
By accessing or using Helpful, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
A. Information You Provide Directly
You may provide us with information when you:
Create an account
Purchase or subscribe to Helpful services
Configure QR codes or signs
Communicate with us (email, support requests, feedback)
This information may include:
Name
Business name
Email address
Phone number
Billing and payment information
Account credentials
Design or configuration details for QR code signs
B. Information Collected Automatically
When you use our Services, we may automatically collect certain information, including:
IP address
Browser type and version
Device information
Operating system
Date and time of access
Pages viewed and interactions with the platform
We use standard technologies such as cookies, pixels, and analytics tools to collect this information.
C. Customer Interaction Data
When end customers scan a Helpful QR code, we may collect limited information related to the request for assistance, such as:
Time and location of the scan
Type of help requested
Method of response selected (in-person, call, chat)
Helpful does not intentionally collect sensitive personal information unless explicitly required for service functionality.
2. How We Use Information
We use the information we collect to:
Provide, operate, and maintain the Helpful platform
Process payments and manage subscriptions
Manufacture and fulfill sign orders
Enable customer assistance requests
Improve service performance and user experience
Communicate with you regarding updates, support, and important notices
Detect, prevent, and address technical or security issues
Comply with legal obligations
We do not sell personal information.
3. How We Share Information
We may share information in the following circumstances:
A. Service Providers
We may share information with trusted third-party vendors who assist us with:
Payment processing
Hosting and infrastructure
Analytics
Customer support
Manufacturing and fulfillment of physical signs
These providers are authorized to use information only as necessary to perform services on our behalf.
B. Legal Requirements
We may disclose information if required to do so by law or in response to valid legal requests, including subpoenas or court orders.
C. Business Transfers
If Helpful is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
Helpful uses cookies and similar technologies to:
Enable core platform functionality
Analyze usage and performance
Improve user experience
You may control cookie preferences through your browser settings. Disabling cookies may impact certain features of the Services.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information only for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal and accounting requirements
Resolve disputes and enforce agreements
7. Your Privacy Rights
Depending on your location, you may have rights to:
Access your personal information
Request correction or deletion
Object to certain processing activities
Request data portability
Requests can be submitted by contacting us at the email address listed below.
8. Children’s Privacy
Helpful is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
9. Third-Party Links
Our Services may contain links to third-party websites. Helpful is not responsible for the privacy practices or content of those third parties.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us using the contact form on our website.
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