FAQ & Knowledge Base
Frequently Asked Questions
What is Helpful?
Helpful is an on-demand, in-person assistance platform for physical environments where customers may need something (like assistance, help of some kind, or in-person support) at unpredictable moments.
Does Helpful require an app?
No. Customers use Helpful directly through their mobile browser. Cell service and cell access is required. Employees use a free app to receive help requests from customers.
Do employees need mobile devices?
Mobile devices are preferred but not required. Helpful supports mobile, desktop, and landline-based workflows.
Can Helpful integrate with my website or app?
Yes. Helpful works out of the box, but some integrations are possible based on requirements. Let’s discuss your needs.
Contact UsHow long does setup take?
Helpful is lightweight and fast to deploy, without complex infrastructure. It can take as little an hour to configure your QR code signs, location, and deploy them, assign and train and employees. A small investment of time and effort, for limitless ongoing benefit.
Is Helpful replacing staff?
No. Helpful augments existing teams by directing effort where it’s needed most. Helpful acts as a force multiplier for existing staff, making them more effective by sending them where the needs and sales opportunities are.
What insights does Helpful provide?
Request counts, locations, employee responses, and more.
Security
What is Helpful?
Helpful is an on-demand, in-person assistance platform for physical environments where customers may need something (like assistance, help of some kind, or in-person support) at unpredictable moments.
Does Helpful require an app?
No. Customers use Helpful directly through their mobile browser. Cell service and cell access is required. Employees use a free app to receive help requests from customers.
Do employees need mobile devices?
Mobile devices are preferred but not required. Helpful supports mobile, desktop, and landline-based workflows.
Can Helpful integrate with my website or app?
Yes. Helpful works out of the box, but some integrations are possible based on requirements. Let’s discuss your needs.
Contact UsHow long does setup take?
Helpful is lightweight and fast to deploy, without complex infrastructure. It can take as little an hour to configure your QR code signs, location, and deploy them, assign and train and employees. A small investment of time and effort, for limitless ongoing benefit.
Is Helpful replacing staff?
No. Helpful augments existing teams by directing effort where it’s needed most. Helpful acts as a force multiplier for existing staff, making them more effective by sending them where the needs and sales opportunities are.
What insights does Helpful provide?
Request counts, locations, employee responses, and more.
QR Code Signs
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How do I set up my store before using QR codes?
After completing your subscription and first login, you must configure your store before generating QR codes.
This includes:
-Adding your store name and logo
-Creating zones (logical areas of the store)
-Creating locations (specific physical spots within zones)
-Adding employees and assigning them to zones and locations
Once this setup is complete, you can generate and assign QR codes to locations. QR codes cannot be created without completing these steps.
How do customers request help using a QR code?
Customers simply scan the QR code placed at a specific location in your store.
After scanning, they can:
-Send a help request through the system
-Or call the Help Desk directly (if this option is enabled)
Once a request is sent, the system automatically looks for an available employee based on the store’s assignment rules.
How do my employees get notified about customer requests?
Employees receive requests through the mobile application.
They will only receive requests when their status is set to Available.
Depending on your configuration:
-Requests are assigned automatically (based on location → zone → store)
-Or remain unassigned until you manually assign them
How can I monitor employee availability and request progress?
In the Employees and Requests sections of the admin panel, you can:
-See each employee’s current status (Available, Busy, Offline)
-Track which employee is handling which request
-Monitor request statuses in real time (New, In Progress, Helping, Done, etc.)
-Reassign requests manually if needed
Employee statuses update automatically based on their activity in the app.
How do I update, replace, or delete a QR code?
You can manage QR codes at any time from the QR Codes section:
-Edit QR code details (name, identifier, location, or zone)
-Reassign a QR code to another location
-Delete QR codes that are no longer in use
When a QR code is deleted, it becomes inactive immediately and can no longer be used.
If a location or layout changes in your store, simply update or reassign the QR code instead of creating a new one.
Billing Options
What is Helpful?
Helpful is an on-demand, in-person assistance platform for physical environments where customers may need something (like assistance, help of some kind, or in-person support) at unpredictable moments.
Does Helpful require an app?
No. Customers use Helpful directly through their mobile browser. Cell service and cell access is required. Employees use a free app to receive help requests from customers.
Do employees need mobile devices?
Mobile devices are preferred but not required. Helpful supports mobile, desktop, and landline-based workflows.
Can Helpful integrate with my website or app?
Yes. Helpful works out of the box, but some integrations are possible based on requirements. Let’s discuss your needs.
Contact UsHow long does setup take?
Helpful is lightweight and fast to deploy, without complex infrastructure. It can take as little an hour to configure your QR code signs, location, and deploy them, assign and train and employees. A small investment of time and effort, for limitless ongoing benefit.
Is Helpful replacing staff?
No. Helpful augments existing teams by directing effort where it’s needed most. Helpful acts as a force multiplier for existing staff, making them more effective by sending them where the needs and sales opportunities are.
What insights does Helpful provide?
Request counts, locations, employee responses, and more.
Support (Optional Add-On)
What is Helpful?
Helpful is an on-demand, in-person assistance platform for physical environments where customers may need something (like assistance, help of some kind, or in-person support) at unpredictable moments.
Does Helpful require an app?
No. Customers use Helpful directly through their mobile browser. Cell service and cell access is required. Employees use a free app to receive help requests from customers.
Do employees need mobile devices?
Mobile devices are preferred but not required. Helpful supports mobile, desktop, and landline-based workflows.
Can Helpful integrate with my website or app?
Yes. Helpful works out of the box, but some integrations are possible based on requirements. Let’s discuss your needs.
Contact UsHow long does setup take?
Helpful is lightweight and fast to deploy, without complex infrastructure. It can take as little an hour to configure your QR code signs, location, and deploy them, assign and train and employees. A small investment of time and effort, for limitless ongoing benefit.
Is Helpful replacing staff?
No. Helpful augments existing teams by directing effort where it’s needed most. Helpful acts as a force multiplier for existing staff, making them more effective by sending them where the needs and sales opportunities are.
What insights does Helpful provide?
Request counts, locations, employee responses, and more.
Helpful –
Help is on the way!
Take your in-person customer service and sales to the next level by putting the power of help in your customers hands. Let’s chat about how Helpful can boost your business!
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